Version 1.1.0 of foreknown is out. Read all about the new features and enhancements (like the Excel export of service entries or the configuration of rounding rules and limits on order and service positions) and bug fixes of this new version.

Service entries are an important basis for internal and external reporting and must be exported as flexibly as possible into an established format (MS Excel). In this article you will learn everything about the design of individual Excel templates and the export of filtered service entries, e.g. to create activity statements for your customers.

When transferring working times to service entries, there are many situations in which a decision is required. In order to nevertheless transfer as many working times as possible into service entries automatically or at least semi-automatically, new configuration options have been created in foreknown, e.g. to be able to define limits and rounding rules at order and service position level.

This article describes the concept and use of service types in service-oriented companies. The various aspects that need to be considered when designing service types are discussed. Finally, we give a recommended approach and briefly describe how to use service types in foreknown.