With the foreknown release 1.2 service-based KPIs have been introduced to retrieve e.g. billing quotes, average hourly rates on various levels. Furthermore a new start page provide a first "Quick Access" widget and we built the foundation for a user group based authorization for business objects.

Version 1.1.1 of foreknown is a minor release. With this version, the filtering options of services are improved. Furthermore, the application is now also available in English.

Service entries are an important basis for internal and external reporting and must be exported as flexibly as possible into an established format (MS Excel). In this article you will learn everything about the design of individual Excel templates and the export of filtered service entries, e.g. to create activity statements for your customers.

This article describes the concept and use of service types in service-oriented companies. The various aspects that need to be considered when designing service types are discussed. Finally, we give a recommended approach and briefly describe how to use service types in foreknown.