The recording and billing of on-call services presents many companies with challenges. On the one hand, services rendered must be reliably documented and correctly billed to the customer. On the other hand, the remuneration of employees must be fair and comprehensible. A lack of transparency or time-consuming manual processes often lead to errors and unnecessary additional work. With Release 2.15, foreknown offers a comprehensive solution for recording, tracking and billing on-call services.
Companies can now not only seamlessly document on-call services, but also accurately record and account for work performed - both for customers and internally for employee remuneration.
In this article, we show how companies can organize their on-call services efficiently and thus ensure greater transparency and fairness.
Challenges in Recording On-Call Services
Many companies still rely on manual processes or unstructured systems to document on-call services. This can lead to various problems:
- Lack of transparency: Without a centralized solution, it is difficult to track when and to what extent employees were actually on call.
- Inaccurate billing: Manual processes are more prone to error, which means that on-call services may not be recorded correctly and may therefore be too low or too high.
- High administrative effort: The manual recording and billing of on-call services often means considerable additional bureaucratic effort.
This is where foreknown 2.15 comes in, offering a solution that considerably simplifies the entire process - from planning and recording to invoicing.
Plan and Document On-Call Services
Efficient organization begins with clear planning. foreknown enables companies to store on-call services directly in employees' calendars.
For a clear overview of all planned on-call services, these are displayed in the time recording system and as monthly and annual totals in the time account for all employees concerned.
Simple Recording of Activities during On-Call Service
On-call service does not necessarily mean that an employee actually has to work - but if they do, this should be properly documented. foreknown 2.15 enables the detailed recording of activities performed during on-call service.
Companies can also create special tasks with predefined labels to simplify recording for employees:
- OnCallServiceTime: Records the actual time spent on call.
- OnCallServiceIncident: Documents individual assignments during on-call service.
This structure ensures that assignments can be clearly distinguished from passive on-call services - a decisive advantage for accurate billing and fair remuneration.
Automated Settlement for Customers and Employees
An important part of the new functionality is the ability to transfer all recorded on-call services directly into the billing/settlement process.
Billing Customers
Many companies offer on-call duty as a service for their customers. The precise documentation in foreknown enables transparent billing according to actual expenditure. Companies can provide their customers with a precise breakdown:
- When and during which period an employee was on-call.
- Which activities were performed during this time.
- How long individual assignments lasted.
Using the service transfer and a set of rules, all activities can be automatically assigned to the correct order items for on-call service.
This creates a high level of transparency and ensures that only services actually provided are invoiced - which in turn strengthens customer trust.
Employee Remuneration
Employees who are on call are entitled to appropriate remuneration. Depending on company guidelines, this can include a flat rate for on-call service as well as separate remuneration for actual assignments. The automatic recording and categorization of times ensures that employees are remunerated correctly and fairly.
The new employee reports for on-call service can be used to easily generate all the key figures required for payroll accounting each month.
Conclusion
With the new on-call service function in foreknown 2.15, the bureaucratic effort involved in managing and billing on-call services is a thing of the past. Companies benefit from:
- simple planning of on-call services via the employee calendars.
- seamless recording of on-call services and assignments.
- Automated billing of services rendered for customers.
- greater transparency and fairness in employee remuneration.
If your company offers on-call services or has to manage them internally, now is the right time to use foreknown 2.15 - for more efficient, fairer and error-free billing.
Interested? Then test foreknown and see how easy it can be to manage on-call services!